FAQ

Q.  I have a customer concern.  Who do I contact?
A.  The quickest way to address your concern would be to directly contact the creator of the product you purchased.  ViViG is comprised of multiple designers.  Contacting the wrong ones will only delay product support.

 Q.  I'm a blogger and would like to blog/review your products.  Can I?  Who do I contact?
A.  Vivian Gaffer filters blogger requests.  We only consider serious/established blogger with a penchant for writing and an eye for photography.  We require that the blogger be a frequent blogger, with at least 3 months worth of blogging experience.  If you do not meet the requirement, you will clearly not be considered.  More information here.

Q.  The textures of the products I purchased from you won't rezz or is corrupted.  Can you help?
A.  Rebake.  Hit ctrl-alt-r (for PC) or cmd-opt-r (for Mac).  If this doesn't correct the problem, hit ctrl-p to bring up the preference window, select the "Network" tab and select "Clear Cache."  Sign out of SL and back on.  Rebake again, go into appearance.  This should work.  If not, then contact us and provide the transaction number so we can redeliver the product to you.

Q.  I made a purchase from you, but did not receive the product.  Can you redeliver?
A.  Yes, provide us the transaction number (which can be found here: https://secondlife.com/account/transactions.php) and send the details in a notecard to the designer you made the purchase from.  We need to verify the purchase before we can redeliver.

Q.  Can you revise a product for me?  I love everything about it, except _______ and will purchase it otherwise.
While we appreciate your interest, we do not have time for custom work.  We have a host of projects we're working on and custom work will only delay us.  If you have suggestions about how we can improve our products and services, leave a comment on any of our blog posts.  We will review it and consider your suggestions for future releases.

Q.  I am not satisfied with the purchase and feel ripped off.
A.  This is unfortunate.  We hate to lose you as a customer, but we've provided demos of many of our products (particularly our skins) in the hopes that they may help with your purchasing decision(s).  If you did not demo our products (when demos were provided), then you've made a poor decision.  We cannot take responsibility for that.

Making demos consume a lot of our time (and lindens/money) and we made them because we're not in the game to rip anyone off.  Please try on demos next time--all of them.  Test the products under different environmental settings, snap pictures, ask friends.  A savvy buyer makes smart purchases.

Q.  Can I get a refund? 
A.  No. Items are non-transfer.  We can't provide a refund for something we can't get back.

Q.  I lagged, clicked and bought something I didn't intend to.  Can I get a refund?
A.  Unfortunately, no.  We only issue refunds when a product was purchased twice in error.  Please be careful!

Q.  I screwed up and purchased the same item TWICE.  Can you refund me?
A.  Yes.  Provide us the transaction number (which can be found here: https://secondlife.com/account/transactions.php) and send the details in a notecard to the designer you paid.

Q.  I want to gift an item from your store.  How can I go about doing this?
 A.  We don't have an option for that at this time.  Sorry.  You will have to provide lindens to your giftees and have them purchase the item themselves.

Q.  I'm looking for a job.  Any job opportunities at ViViG?
A.  Not currently.  Should we ever have that need, we will post a notice in our update group and seek candidates from there.

Q.  I know someone who's pirated your products illegally or is violating your copyright.  What do I do?
A.  File a "report abuse" in secondlife and notify secondlife.  Then contact us immediately with any evidence that you may have.  We'd greatly appreciate it!

If your questions aren't answered here, you can contact us in-world.  But if you ask questions that have already been answered, we will refer you to this.